Overview
Customer satisfaction is our priority. We want you to be happy with your purchase. If for any reason you are not completely satisfied, we’re here to help with returns and refunds. Please read the details below.
Returns
We accept returns under the following conditions:
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must provide proof of purchase.
Timeframe: You have 15 days from the date of delivery to request a return.
• Non-returnable items:
o Custom or personalized items.
o Perishable goods such as food or flowers.
o Gift cards.
o Downloadable software products.
o Deals and Promotion items.
Wholesale Orders: Returns for wholesale products are handled on a case-by-case basis and are subject to individual agreements. Wholesale returns may be limited or restricted.
How to Initiate a Return
To start a return, please contact us at:
Process return on website or contact us Email: cs@giftodeal.com
Once your return request is approved, we will provide instructions on how and where to send your item. Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. If the return is approved, a refund will be processed to your original payment method. The refund timeline may vary depending on your payment provider.
• Partial Refunds: In certain circumstances, partial refunds may be granted (e.g., if the item is returned in a used or damaged condition).
• Processing Time: Refunds will be processed within 5-7 business days after the returned item has been received and inspected.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at cs@giftodeal.com. Depending on your location, the time it takes for your exchanged product to reach you may vary.
Deals and Promotions
Items purchased during special deals or promotions are final sale unless they arrive damaged or defective. Please reach out to us for any issues related to promotional items.
Wholesale Products
For wholesale orders, the return and refund policy may differ. Please refer to the specific agreement made during the wholesale order process for details. We generally do not accept returns for bulk purchases unless there are quality issues.
Shipping Costs
• Return Shipping: Customers are responsible for the cost of return shipping unless the item was received damaged or the wrong item was delivered.
• Shipping Refunds: Original shipping costs are non-refundable unless the return is due to our error. If you receive a refund, the cost of shipping will be deducted from your refund.
Contact Us
If you have any questions about our Return and Refund Policy, feel free to contact us:
Email: Customer Support support@giftodeal.com
